Privacy policy

By accessing and using https://www.autoluana.ca, you expressly agree to the terms and conditions set forth in this Privacy Policy. At Auto Luana, we take the protection of your privacy and the security of your personal information very seriously. We have implemented advanced security measures and follow best practices to ensure that your information is protected from unauthorized access, use or disclosure. This consent is effective the first time you use our site and indicate your understanding and agreement that we may collect, use and disclose your information in accordance with the practices described in this policy.

We encourage you to read and understand this Privacy Policy. It is designed to inform you of our practices regarding the collection, use, security and disclosure of information you provide to us. Your continued use of this site following the posting of changes to our privacy policy will mean you accept those changes. We agree to notify you of any material changes by posting a notice on our site or by emailing you so that you may review the changes before continuing to use our services.

Collection and Use of Information:

We collect various types of information in order to continually improve our services and communicate effectively with you. This information includes:

Personal Information: We collect information that directly or indirectly identifies you. This includes your name, mailing address, email address, telephone number, IP address, and other unique identifiers. This information allows us to manage your transactions, answer your questions, and provide you with appropriate customer support.

Non-Personally Identifiable Information: We also collect information that does not directly reveal your identity. This includes demographic statistics and other aggregate measures to assess how our users interact with our site. This information helps us improve our services and evaluate the effectiveness of our features.

Informations d'Utilisation : Ces données comprennent les détails de votre navigation sur notre site, comme les types de navigateur utilisés, les horodatages de vos visites, les pages consultées, et les interactions avec le site. Nous utilisons ces informations pour améliorer l'expérience utilisateur sur notre site et pour analyser les tendances d'utilisation.

Utilisation, Partage et Sécurité des Informations :

Usage Information: This information includes details about your browsing on our site, such as browser types used, visit timestamps, pages viewed, and site interactions. We use this information to improve your experience on our site and to analyze usage trends.

- Use, Disclosure and Security of Information
- Use of Information We use the information you provide to us, including personal information, for the efficient management of our business and to strengthen our relationship with you. These uses include Presenting and improving the content of our website.
- Responding to your requests for products or services.
- Processing your transactions, warranties, or maintenance programs.
- Sending important notices about your account.
- Comply with our legal obligations and enforce our rights under our agreements.
- Notify you about changes to our services or terms of use.
- Participate in interactive or social media features available on our site.
- Analyze and improve the effectiveness of our advertising to provide you with targeted promotions.

We will not sell or rent your personal information to third parties without your explicit consent. We share your information in the following contexts.

- To service providers and partners who assist us with our operations and services.
- To comply with legal requirements or in response to legal process.
- As part of corporate transactions, such as mergers, acquisitions or sales of assets.
- With partners and third parties for operational needs or with your explicit consent for specific promotions or services.

Security and Retention of Information : We use robust security measures to protect your information, including SSL encryption and secure transmission protocols. Access to your information is strictly limited to our employees and contractors who need it to do their jobs, and all are required to respect the confidentiality of your information.

Your information is stored in secure infrastructure managed by Amazon Web Services in Canada, although certain operations may require data to be transferred outside of Canada, where regulations may be different.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with legal retention requirements. After this period, the information is securely destroyed in accordance with our internal policies.

Your Consent and Rights : By using our site, you consent to the processing of your information as described. You have the right to access, modify, or request deletion of your personal information, and you may also object to certain uses of your information as described in our Privacy Policy.

Cookies and Similar Technologies:

We use cookies to enhance your experience, analyze traffic, and personalize content. You can control the use of cookies through your browser preferences.

Changes to this policy:

We may update this policy from time to time. We will notify you of any material changes by posting a notice on our site or by email.

If you have any questions about this policy or your personal information, please contact our Privacy Officer at infos@dfab.ca.

How to contact us

If you have any questions about this Privacy Policy or your personal information, please contact our Privacy Officer at info@autoluana.ca.